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PRIVACY POLICY

Opus Lounge Dubai

At Opus Lounge & Café, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with best practices and applicable UAE regulations.

1. Information We Collect

  • We may collect the following information from you:

  • Identity Details: Name, date of birth, nationality, and government-issued ID (e.g., Emirates ID or passport).

  • Contact Details: Phone number and optional social media handles.

  • Booking & Transaction Data: Reservation records, event attendance, and limited payment details.

  • Marketing Preferences: Opt-ins for newsletters, event invites, and promotional offers.

  • Photographs & Video: Guests may appear in photos or videos taken during events for promotional use.

2. How We Use Your Information

  • Your information is used to:

  • Process and manage bookings or event entries.

  • Communicate with you about reservations, promotions, or event changes.

  • Send marketing communications with your consent.

  • Ensure the safety and security of our guests.

  • Improve our services and customer experience.

3. Data Sharing & Disclosure

  • We do not sell or rent your personal information. However, we may share data with:

  • Government or law enforcement agencies when required by UAE law.

  • Service providers assisting in operations (e.g., booking platforms, event partners) under strict confidentiality agreements.

4. Security of Your Information

  • We use appropriate physical, electronic, and administrative safeguards to protect your personal data. Only authorized staff have access to this information.

5. Your Rights

  • You have the right to:

  • Request access to your personal data.

  • Correct inaccurate or incomplete data.

  • Withdraw consent for marketing communications.

  • To exercise any of these rights, please contact us directly.

6. Cookies & Online Data

  • If you interact with us via website or digital platforms, cookies may collect certain data such as IP address, device type, and browsing behavior. This helps us optimize your online experience.

7. Photography & Media Use

  • By entering Opus Lounge & Café, you consent to being photographed or recorded. These materials may be used for marketing purposes across our platforms unless you explicitly request otherwise before the event.

8. Policy Updates

  • We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our official platforms. Continued use of our services implies acceptance of the updated terms.

Thank you for choosing Opus Lounge Dubai.

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